NPS
41%
NPS 2021
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS= % promoters − % detractors
4,3
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the following factors:
- Professional expertise
- Relationship management
- Communication quality
- Troubleshooting
- Service delivery speed
- Document management quality
9 / 10
clients are satisfied with the quality of our services
3 / 5
would recommend ANCOR to friends and collegues
7 / 10
clients consider ANCOR their strategic business partner
9 / 10
are satisfied with resolving emerging issues
We have been cooperating with ANCOR for many years through staff selection and event management services. The results live up to our expectations: we save time and get new professional team members who meet the needs of our company.
Vilma Jakštienė
PharmaSwiss
ANCOR has helped us find the perfect employee in both job and professional qualities. The selection went smoothly, the offered candidates were competent, in line with the values of our company. We have always received feedback and advice when working together.
Aurelija Kašėtienė
ABIPA LOGISTICS
I am pleased with Baumit’s collaboration with ANCOR, which has been going on since 2019. We are a large international organization and often need solutions that go beyond one country. ANCOR is a very suitable organization to address the challenges involved.
Edmundas Radavičius
Baumit
Recruitment
- Respond to any request within 2 hours;
- Start working on request within 24 hours after its receipt;
- Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
- Deliver full information about a hiring company and a vacancy to a candidate;
- Deliver status reports at least once a week;
Outsourcing
- Achieve result if requested by a client;
- Respond to any request within 2 hours;
- Solve the task or deliver an action plan within 24 hours;
- Provide correct documentation;
- Adhere to the law;
- Inform a client on legal or business risks;